Companies are focusing on customer centric business models to sustain profitability in a highly competitive and rapidly changing environment. The role of CRM business applications has evolved from helping manage customer information to enabling the sales force to build and manage profitable customer relationships.
Coconut helps organizations devise and implement CRM strategies and solutions that become the backbone of their customer acquisition and retention strategies, and help them foster loyal, profitable customer relationships.
Customer Relationship Transformation
Coconut leverages its SAP product knowledge and offers its clients services such as Implementation, Roll Outs, Upgrades, Enhancements and Support for SAP CRM.
Our experience on key offerings in CRM:
Strategizing and designing the effective CRM framework for organizations.
Opportunity management, Campaigns management, Internet Sales, Mobile Sales, Order Management, Customer Services and operations, Customer Self Service, Billing & Payment Processing.
Sales Force Automation
Catalogue & Content Management
Demand Planning and Available to promise
Coconut follows industry proven practices to simplify and quickly deploy complex CRM product.
Coconut uses its Offshore team capable of delivering remote support and continues enhancement for CRM applications.
End-to-End Implementation
